Product & UX case studies

8 examples of solving difficult product problems at system scale — from healthcare CRMs and AI-ready design systems to fintech platforms and civic websites.

Across these projects I use research and system models to help product and engineering decide what to build, then stay close enough to implementation that it ships the way it was designed.

01 · Product Designer · CSI Pharmacy · Healthcare · Enterprise CRM · Feb 2026–Oct 2026

One CRM for a field sales team

Replaced a patchwork of Monday.com boards and spreadsheets with a purpose-built CRM for 60+ specialty pharmacy sales reps.

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02 · Product Designer · CSI Pharmacy · AI Design · Design Systems · 2026

An AI-ready design system

Built a ShadCN-based design system that teaches AI tools like Claude and Vercel v0 to generate consistent, on-brand interfaces.

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03 · Sr. UX/UI Designer · Optum · Pharmacy Benefits · UX/UI + Research · Apr 2023–Dec 2025

Optum Rx public experience

Rebuilt Optum Rx's public web presence to match a refreshed brand and the signed-in member experience, inside a rigid CMS.

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04 · UI Designer · Clovis Capital · Fintech · UI Design + Prototyping · Freelance engagement

Making investment data scannable

Turned dense portfolio data and AI-driven trading signals into a calm, credible platform for accredited investors.

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05 · UX/UI Designer & Developer · Commercial Telephone Systems · Telecom · UX/UI + Development · Freelance engagement

Rebuilding a client's trust in design

Redesigned a B2B telecom website after a failed first attempt — restoring the client's confidence and turning the site into a lead-generation tool.

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06 · UX/UI Designer & Developer · City of Herculaneum · Government · UX/UI + Development · 8-month engagement

Three city websites, one .gov

Consolidated a city's main, police, and fire websites into a single mobile-friendly .gov site built around what 4,200+ residents actually need.

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07 · UX/UI Designer · RevWork · SaaS · Onboarding · Freelance engagement

Onboarding that keeps learners

Redesigned a learning platform's website and mobile onboarding to cut drop-off and give the brand a consistent system.

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Geoff is a very talented designer and a strong communicator. He brings the audience along by explaining who the member is, the problem we're solving, and how success is measured.
Michelle Bohannon — Senior Design Director, UnitedHealth Group

Looking for print and digital work instead? See the graphic design gallery